I have used Hillman at home, at the office and at rental properties. I will always use their service.
It was labor day at end of day, I had been working on some plumbing inside the house which required me to turn off the water coming in to the house. After I finished and went to turn on the water back, the valve wouldn’t work. Called Joe’s Plumbing, they got to my house promptly, replaced the main water valve, and we were set.
The install stall went well. The installer was an hour late arriving but he did call at 10:30 am and said he should arrive in 30-60 minutes. He arrived 90 minutes after the call. It took about 3 hours to complete the install which was longer than I expected, but the installer said it took a long time to drain the old water heater (seemed like a logical explanation since the water heater was over 15 years old). In the end, I was happy with the finished product and the hot water was flowing afterwards.
I found out on the evening of Friday, April 11th that we no longer had hot water! When checking the water heater in it’s location there was also a burned smell that caused serious concern. On Saturday afternoon I researched Angie’s List and realized that there was a nearby water heater service company. I contacted this company on Sunday and was already impressed by the customer phone service provided. An appointment was made for the next business day (Monday, April 14th). The service mgr was prompt, professional and as well very genuinely honest regarding the service that would be needed as well cost! Thank goodness for being an Angie’s List member I happily saved myself a $700.00 difference in cost! The actual service was conducted on the morning of April 15th. To be quite frank! The ultimate deed that impressed me with overall professionalism came from a phone call from the service representative. He was scheduled to be on the premises at 9am however, I received a phone call of an appropriate apology from the gentlemen. Due to the delay of the new water heater tank from the company that was providing it. This has caused a minor delay of his arrival and he wanted to give me a courtesy call informing me of the his whereabouts etc. That in my mind makes a good first impression. Overall, the service rendered was professional. He respected my space, did the job in a timely manner, and left my home 100% cleaned up. Would I use this company in the future, most definitely! I will definitely recommend them as well.
Drained the old water heater. Installed the new water heater. swept up. disposed of the old water heater. Very efficient and very professional. Next deal I will buy for my father’s condo,
They returned phone calls and were professional in every way. They showed up on time, got the job done and left the area clean. I would highly recommend them for any job large or small.
Andrew LemkeKey Biscayne, FL
Dave was on time reviewed the work. Gave me a fair price and went right to work. I added work on as he was here. Everything was done cleanly and as I expected. Will use again
The plumber came on time and changed out the guts fort toilets. They are working well now.
He is very reliable and is easy to deal with. He is super clean and very knowledgeable. He does
excellent work and our tenants love him. We would highly recommend him.
I love them and I told them how wonderful they were. I’ve used them three different times for major plumbing work. They are fantastic. They even called me after everything was done to check if I was satisfied and if the technician was great. The technician was really great. They have a book that they go by the prices. So when he cut a hole in the wall, he showed me the book where the cost was given irrespective if it takes half an hour or five hours. The cost remains the same. This is how they work with everything. They are very quick to respond. The people are all very nice. They do excellent work. I’ve used them three separate times for three big problems. They excel in their pricing and their service. I would use their services again in the future.